Quick overview
BlockFi is a financial platform for crypto lending, interest accounts, and trading. To use your BlockFi services you must be able to log in securely. This guide explains the standard login process, common problems and how to recover your account, plus best practices for protecting your credentials and enabling two-factor authentication (2FA).
How to sign in (step-by-step)
- Open the official BlockFi website or mobile app. Ensure the URL is correct and uses
https://.
- Click the Sign In or Log In button.
- Enter your registered email address and password.
- If you have 2FA enabled, you will be prompted to enter the code from your authenticator app or hardware token.
- Once verified, you will be redirected to your BlockFi dashboard.
Tip: Bookmark the official login page and never follow links from untrusted emails or messages.
Common login issues & quick fixes
- Forgot password: Use the "Forgot password" link on the login page. Check your email (including spam) for the reset link and follow instructions to create a new password.
- Unable to receive 2FA codes: Verify your authenticator app time sync, or use the emergency codes you saved when enabling 2FA. If you lose access, follow the account recovery steps below.
- Account locked: Too many failed attempts may temporarily lock access. Wait the specified cooldown or contact support for expedited help.
- Suspicious activity or blocked login: BlockFi may block logins from unrecognized locations. Confirm identity with support and avoid using public Wi‑Fi when logging in.
Account recovery checklist
If you cannot log in, prepare the following before contacting support to speed up recovery:
- Registered email address and any alternate email(s).
- Proof of identity documents (government ID, selfie) if requested.
- Device details — when you last accessed the account and approximate locations.
- Backup 2FA codes or proof of access to the authenticator app.
Provide concise answers when support asks for verification. This helps reopen access faster and reduces additional security checks.
Security best practices
- Use a strong unique password (passphrase) and a password manager to store it.
- Enable two-factor authentication (2FA) using an authenticator app rather than SMS when possible.
- Keep your recovery codes in a secure, offline location.
- Monitor account activity regularly and enable notifications for sign-ins and withdrawals.
- Beware of phishing: never share your private keys, seed phrase, or password with anyone.
When to contact support
Contact BlockFi support if you experience persistent login failure, suspicious account activity, or loss of 2FA access. Be ready with the recovery checklist above. Always use the support channels shown within the official site or app to avoid scams.